About this course
Course duration approximately 2.5 hours.
This course is designed to provide training of Hotel Management – Front Office for
people working in the Hospitality industry.
It is not designed to replace a formal education or previously gained experience. It
should add to your existing knowledge in order to help secure a job or increase your
general understanding of this subject. Completion of the videos and quizzes and the
issuance of a certificate will demonstrate to your current or potential employer that you
have increased your knowledge in subject of Front Office operations.
The course consists of viewing short videos followed by a short quiz on the following
subjects:
- How Hotels are Organized
- Revenue Centers
- Cost Centers
- The Guest Cycle
- Front Office Documents
- The Accounting Cycle
- Front Desk Operations – Part 1
- Front Desk Operations – Part 2
- Front Desk Operations – Part 3
- Front Desk Operations – Part 4
Upon completion, a certificate and summary of the topics covered will be issued in your
name.
You can log in and re-take the course at any time in case a refresher is needed for any
reason such as an upcoming job interview or promotion.
Course instructions
It is recommended to view each video twice before attempting the quiz. You can only
move on to the next video upon successful completion of the accompanying quiz. The
pass mark is 100% – don’t worry, questions are designed to ensure you understood the
video content, we are not trying to catch you out! In case you do not pass the quiz the
first time, you can re-watch the video and take the quiz again. Once its passed, you
can move on to the next module.
While watching each video, pay close attention and concentrate on the content. Do not
let any distractions reduce your concentration level. Quiz questions will be relatively
easy to answer if you have paid complete attention but difficult if you have not.
You can complete this course in sections by logging out when you need a break. You
can continue where you left off by logging in again. There is no time limit for
completion.
Once completed a copy of the certificate will automatically be sent to the email address
you used to register. Alternatively, you can download a copy immediately at the end of
the course.
